Employee Spotlight: Meet
Norma Pemberton, LTtax training manager, has been a valuable
team member for more than 10 years. She travels throughout the
country for us and spends three days on each site helping payroll
departments at large companies implement our software.
"Clients gather their tax information so that I can set
up the LTtax database before I arrive on their premises," explains
Norma. "For the onsite course I go over all system modules
with the users, work
with the IT group to finalize the interface programs and prepare
for parallel testing. I focus on the rules and how to handle
exceptions to the rules. The flexibility of LTtax is
key to the success of the product."
"Most of the time employees have a positive view of the
new software; occasionally some may be apprehensive. Throughout
the training session everyone becomes energized especially when
we review a function that they have been handling manually."
"Generating quarter-end forms manually, reconciling to
wage detail data and
sending SUTA information to third party unemployment service
providers can typically take two weeks to a month. In most cases
LTtax reduces SUI processing time from
weeks to a few days.
When employees see how quickly their quarter-end processing is
completed, they are thrilled," continues Norma.
Most satisfying to Norma is that LTtax makes someone's
job easier. She credits the home office for their dedication
to improving the software and for making her job so satisfying
as well as enjoyable.